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Everything you need to know about the Account, Product, Shipping and Billing.
Once your order is shipped, you’ll receive a tracking number via email to follow its progress. UAE orders are usually dispatched within 48 hours, while international deliveries take 8-10 days. If you have any concerns, our team is here to assist you promptly.
If you need to cancel or make changes to your order, please contact us as soon as possible. We process orders quickly, so the sooner you reach out, the better chance we have to accommodate your request before shipping.
Orders may be canceled if payment wasn’t completed, if products became unavailable, or if there was an issue with shipping details. If your order was canceled and you’re unsure why, please get in touch with us so we can clarify and help you place a new order.
Sometimes items ship separately, so please check your packing slip carefully. If something is missing, please contact us immediately and we will arrange a quick solution, whether that’s sending the missing item or processing a refund.
Your satisfaction matters to us. If you receive damaged, incorrect, or defective products, please inform us with your order details. We will promptly arrange a replacement or refund, whichever works best for you.
To return an item, simply reach out to our customer support team. We will provide you with a return label and guide you through the return process to ensure it’s easy and hassle-free.
Use the “Forgot Password” link on the login page. Enter your registered email to receive instructions for resetting your password securely.
After logging in, visit your account settings and select “Change Password.” Follow the steps to update your password safely.
To cancel your Kartway account, please contact our customer support team. We’ll guide you through the process and assist with any questions.
Refunds are processed within 10 working days after we receive and inspect the returned items. The refund will be credited back to your original payment method
Contact our support team to request a return. We will provide you with a return label and detailed instructions to make the return process smooth.
Returns are accepted for products unused and unopened, within the specified return period. Some exceptions apply. Please refer to the full return policy on our website.
Currently, Kartway does not offer free shipping promotions. Delivery fees will be clearly shown during checkout.
Contact us as soon as possible if you need to update your delivery address. We’ll do our best to accommodate changes before the order ships.
Check your shipping confirmation email for tracking details. UAE orders typically arrive within 3 days; international orders take 8-10 days. Contact support if you need further help.
We deliver across the UAE and many international locations. Delivery availability and fees for your postcode will be shown at checkout.
If you are a seller or partner, payments are made as per the agreed schedule. Please contact your account manager for specific payment terms.
For UAE orders, cash on delivery and online payments (Credit Card, Debit Card) are accepted. For international orders, full payment is required upfront via available online payment methods (Credit Card, Debit Card).
Notifications keep you informed about order status, shipping updates, and promotions. They are designed to ensure a smooth shopping experience.
Visit our website or contact customer support for any questions about products, orders, or services.
Kartway operates primarily online. For any physical store information or events, updates will be posted on our website and social media channels.
The Seller Feedback Rating reflects customer satisfaction based on delivery, product quality, and service. It helps maintain high standards on Kartway.