At Kartway, we prioritize your satisfaction and aim to handle refunds and disputes fairly and efficiently. If you’re a buyer requesting a refund, or a seller addressing a return, our support team will guide you through the correct process and ensure both parties are treated respectfully.
For refunds or disputes:
Buyers should contact us at support@kartway.ae within the return period
Provide order details, reason for refund, and supporting photos (if needed)
Sellers may be asked to approve or verify the condition of returned items
In case of disputes (e.g., product not received, item not as described), we act as a neutral mediator. Our goal is to resolve issues within a reasonable timeframe, usually 7-8 business days after all details are reviewed. We may issue a refund, replacement, or credit depending on the case outcome.
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