Money Back Policy

Your satisfaction is our top priority. We offer a clear, fair Money Back Guarantee for returns and cancellations. Contact info@kartway.ae or +971 56 567 6646 for support.

1. Eligibility & Time Frames

• UAE orders: Returns accepted within 14 days of delivery

• International orders: Returns accepted within 30 days of delivery

• Items must be unused, unwashed/unopened, with original packaging and tags intact

2. How to Return or Cancel

• Before shipment: Email or call immediately with your order number to cancel before dispatch.

• After delivery: Contact with photos and relevant return reasons; we will provide a return shipping label or pick‑up as applicable.

3. Refund Process

• Once we receive and inspect your return, we issue a refund or store credit per your preference.

• Refundable to original payment method: May take up to 10 working days for processing.

• You’ll receive an email confirmation once your refund is complete. Shipping fees are generally non-refundable unless the item was defective or incorrect.