We’re sorry if you’ve received a faulty or damaged product. At Kartway, we check each item before shipping, but in rare cases, issues may occur during transit. Please let us know right away so we can resolve it for you.
To report a faulty or damaged item:
Take clear photos showing the fault or damage
Email them along with your order number to support@kartway.ae
Once we review your report, we will arrange a replacement or refund promptly. Ensuring you receive quality products in perfect condition is part of our commitment to you.
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