We take great care in packing and shipping your orders, but if your item arrives damaged, we are here to help. Please inspect your order upon delivery and let us know immediately if there is any damage.
Here’s what to do if your order is damaged:
Take clear photos of the damaged item and packaging
Email them along with your order number to support@kartway.ae
Our team will review the issue promptly and arrange for a replacement or refund based on your preference. Your satisfaction and trust are important to us, and we aim to resolve any concerns quickly.
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